Customer service manager position responsibilities:
  • 1, responsible for the customer service department of the daily management and operations, reporting to the general manager;
  • 2, formulate and improve customer service management system, standardize and improve the job responsibilities, optimize customer service process;
  • 3, pre service department, purchasing department's training and assessment, control the quality of customer service;
  • 4, coordination and handling of customer complaints and suggestions, and customer communication and negotiation;
  • 5, improve the customer needs analysis, development feasibility plan to improve customer satisfaction;
  • 6, coordination of the relationship between the Department and other departments of the company;
  • 7, maintain the company's good public relations, establish a good service image.
Job requirements:
  • 1, college degree or above, marketing, public relations and other related professional priority;
  • 2, 2 years of customer service management experience, proficient in customer service system management processes;
  • 3, high sense of responsibility and customer service consciousness, strong affinity, have patience;
  • 4, a strong organization, planning, control, coordination and interpersonal skills, strain capacity;
  • 5, good coordination and communication skills, strong sense of teamwork;
  • 6, fluent English communication with customers, a Internet Co working experience is preferred;
Technical director job duties:
  • 1, responsible for the company's external web site and business support system development and maintenance;
  • 2. Responsible for technical training to team members, and provide technical support in the development process;
  • 3, responsible for the relevant system user needs analysis, architecture design and development process;
  • 4, responsible for the management of the development team, control the development progress, ensure the development quality;
Job requirements:
  • 1, computer related professional, bachelor degree or above;
  • 2, proficient in PHP web site development, four years experience in B/S Web software development, more than two years project management experience;
  • 3, have rich experience in the development of B/S multilayer structure;
  • 4, proficient in the use of Mysql, the database is optimized to have a wealth of experience;
  • 5, clear thinking, work standards, good communication skills, good user needs analysis;
  • 6, strong teamwork spirit and responsibility, can manage the development team and control the development process.
Treatment:
  • Salary + bonus + option. Based on the ability and willingness to give the right.
Customer service coordinator position requirements:
  • 1, good oral expression ability, quick thinking, active personality, strong affinity;
  • 2, good language organization ability, communication and coordination ability;
  • 3, standard Mandarin; work with patience, careful;
  • 4, sweet voice;
  • 5, have a certain English reading ability;
Job responsibilities:
  • 1, with overseas customers through phone, email, online instant communication to solve the pre-sale and after-sale questions;
  • 2, record and analyze the customer data, data oriented, customer experience improvement suggestions;
  • 3, cross department work communication and coordination;
Procurement specialist duties and requirements:
  • 1, love online shopping, like the internet;
  • 2, responsible for Taobao, Dangdang and other sites for customers to buy goods, and to do a good job inventory confirmation;
  • 3, good at communication and coordination with the seller, do things well organized, strong pressure;
  • 4, can be a simple English reading better;
  • 5, college degree or above;
Treatment:
  • Basic salary + commission + Lunch allowance + housing allowance + comprehensive insurance; local household registration pay insurance six gold; every year not less than 13 months' salary;
Php program coordinator position description:
  • 1 standards, standards, and strictly for project development;
  • 2 independent working ability and team work ability, complete performance index;
  • 3 be good at learning and understand the new technology, and put into practice in the project;
  • 4 familiar with the project evaluation, planning, development, testing, maintenance of the whole process;
  • 5 be good at finding solutions to technical difficulties, overcome technical bottlenecks;
  • 6 coordinate with the front page designers to complete the integration of the project.
Job requirements: use the following techniques:
  • 1, PHP
  • 2, MySQL
  • 3, Ajax
  • 4, JavaScript
  • 5, HTML, DHTML
  • 6, more than one year working experience;
  • 7, professional computer and other related professional graduates;
Position description of warehouse manager:
  • According to the requirements of bag merchandise, packaging, bonded logistics documents; relevant documents, reports the collation and archiving; parcel data entry; commodity storage management;
  • 1, flexible and fast, have patience, can bear hardships and stand hard work, good health;
  • 2, master the basic computer operation, such as send and receive e-mail, processing EXCEL form, and can work independently;
  • 3, technical secondary school or high school education, with 1 years (or more) of the product manual packaging, packaging work experience;
  • 4, age between 20-38 years old, sex is not limited;
  • 5, have good quality and team cooperation consciousness;
  • 6, Shanghai household registration priority, home to live nearby is preferred;
  • 7, higher than the industry standard salary and benefits;
Tally specialist:
  • Check the order of goods information (specifications, color, durability, etc.), check the quality of the goods, inventory goods;
  • 1, agile and efficient, very careful attitude to work, strong sense of responsibility and patience;
  • 2, more skilled Internet operation, OFFICE operation;
  • 3, be able to adapt to the possible overtime;
  • 4, female priority, Shanghai household registration priority, who lives near the priority;
  • 5, high school or technical secondary school or above;
客服部经理岗位职责:
  • 1、 全面负责客户服务部的日常管理和运营工作,向总经理汇报;
  • 2、 制定与完善客户服务部管理制度,规范和完善岗位职责,优化客户服务流程;
  • 3、 售前/售后服务部门,采购部门的培训与考核,掌控客户服务质量;
  • 4、 协调及处理客户投诉与建议,与客户的沟通和洽谈;
  • 5、 完善客户需求分析,研制可行性方案提升客户满意度;
  • 6、 协调本部和公司其他部门之间的关系;
  • 7、 维持公司良好的公共关系,树立优质的服务形象。
职位要求:
  • 1、 专科以上学历,市场营销、公共关系等相关专业优先;
  • 2、 3年以上客户服务管理工作经验,精通客户服务体系的管理流程;
  • 3、 高度的责任心和客户服务意识,亲和力强,有耐心;
  • 4、 较强的组织、计划、控制、协调能力和人际交往能力、应变能力;
  • 5、 良好的协调及沟通能力,较强的团队合作意识;
  • 6、 能与客户流畅英语沟通,有互联网公司任职经验优先;
技术总监工作职责:
  • 1、负责对公司外部网站及业务支持系统的开发及维护;
  • 2、负责对团队成员进行技术培训,并在开发过程中提供技术支持;
  • 3、负责相关系统用户需求分析、构架设计及开发过程;
  • 4、负责管理开发团队,控制开发进度,保障开发质量;
职位要求:
  • 1、计算机相关专业,本科以上学历;
  • 2、精通PHP网站开发,四年以上Web?B/S软件开发经验,两年以上项目管理经验;
  • 3、有丰富B/S多层结构开发经验;
  • 4、精通Mysql使用,对数据库优化有丰富经验;
  • 5、思路清晰,工作规范,良好的沟通能力、良好的用户需求分析能力;
  • 6、较强的团队协作精神和责任心,能管理开发团队并控制开发进程。
待遇:
  • 薪水+奖金+期权。依据能力及意愿,可给与股权。
客服专员职位要求:
  • 1、良好的口头表达能力,思维敏捷;性格活跃,有很强的亲和力;
  • 2、良好的语言组织能力,沟通协调能力;
  • 3、普通话标准;做事有耐性,细心;
  • 4、声音甜美;
  • 5、有一定英文阅读能力优先;
岗位职责:
  • 1、与海外客户通过电话、邮件、在线即时沟通方式解决其售前售后疑问;
  • 2、记录分析汇总客户数据,以数据为导向,提出客户体验改善建议;
  • 3、跨部门的工作沟通协调;
采购专员职责与要求:
  • 1、热爱网购,喜欢互联网;
  • 2、负责在淘宝、当当等网站上为客户采购商品,并做好商品清点确认工作;
  • 3、擅长与卖家沟通协调;做事条理清晰,抗压能力较强;
  • 4、能进行简单的英文阅读更佳;
  • 5、大专及以上学历;
待遇:
  • 底薪+提成+饭贴+房贴+综合保险;本地户籍缴纳六险一金;每年不少于13个月薪水;
Php程序专员职位描述:
  • 1.标准、规范、严格地进行项目开发;
  • 2.独立工作能力和团队工作能力强,完成业绩指标;
  • 3.善于学习领会新技术,并在项目中付诸实施;
  • 4.熟悉项目的评估、策划、开发、测试、维护的全过程;
  • 5.善于找出解决技术难点的方法,克服技术瓶颈;
  • 6.与前台页面设计师协调配合,完成项目的整合。
岗位要求:
  • 1, PHP
  • 2, MySQL
  • 3, Ajax
  • 4, JavaScript
  • 5, HTML, DHTML
  • 6、一年以上工作经验;
  • 7、专业的计算机等相关专业毕业;
仓管专员职位描述:
  • 按要求将商品装袋,打包,粘贴物流单证;相关单证、报表的整理和归档;包裹数据录入;商品出入库管理;
职位要求:
  • 1、做事灵活快速,有耐心,能吃苦耐劳,身体健康;
  • 2、掌握基本计算机操作,如收发邮件,处理EXCEL表格等,并能独立完成工作;
  • 3、中专或高中以上学历,具备1年(或以上)的产品手工包装、打包工作经验;
  • 4、年龄在20-38岁之间,性别不限;
  • 5、 具备良好的素质与团队合作意识;
  • 6、上?;Ъ畔?,家住附近者优先;
  • 7、 提供高于行业标准的薪资与福利;
理货专员职位描述:
  • 核对订购商品信息(规格、颜色、保质期限等),检查确认商品质量,清点货物;
职位要求:
  • 1、敏捷高效,极仔细的做事态度,强烈的责任心与耐心;
  • 2、较熟练的上网操作,OFFICE操作;
  • 3、能适应可能会出现的加班;
  • 4、女性优先,上?;Ъ畔?,家住附近者优先;
  • 5、高中或中专以上学历;
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